If you are online, you can check your balance at selenterra.com/giftcards, or contact help center. If you are in a Selenterra store, simply ask one of our associates to check the balance for you.

No, except if you choose to purchase a plastic Gift Card online and request expedited shipping.

No. Once you purchase your card in a Seleterra store, online at selenterra.com, or through an authorized retailer, your card should be active. If you have any problems with your card, you can check your balance at selenterra.com/giftcards, or contact help center.

Gift Cards are plastic cards that are purchased in Selenterra stores, online at selenterra.com/giftcards, or via authorized retailers. eGift Cards are virtual gift cards purchased on selenterra.com/giftcards and sent via email to a recipient. They operate just like a plastic card and can be redeemed either in an Selenterra store or online at selenterra.com. For more information about eGift Cards, go to selenterra.com/giftcards/faqs.

VISA, Mastercard, as well as PayPal.

In 12 months from the date of purchase.

We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.

No, SELENTERRA Gift Cards and eGift Cards can only be redeemed at Selenterra stores or at selenterra.com.

Please refer to the terms of the card for redemption options.

No, currently all gift cards are sent by email. Please print your own copy if you’d like a physical gift card.

Unfortunately you can only use one gift card per order. You can pay for any outstanding balance by using a credit or debit card.

Please note you’re unable to combine a gift voucher with a PayPal payment.